Terms of Service

1. Acceptance of Terms

By accessing and using customer.web.id ("Website"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our domain marketplace services operated by Customer Web ID ("Company," "we," "us," or "our"). The Company is owned and operated by Rizaldy Primanta Putra.

2. Service Description

Customer Web ID provides a domain marketplace platform that allows users to:

• Browse and search for domain names available for purchase
• List domain names for sale
• Contact domain owners to negotiate purchases
• Access domain-related information and resources

We act as an intermediary platform and do not own, sell, or transfer domain names directly. All transactions are conducted between buyers and sellers.

3. User Accounts and Registration

To access certain features of our service, you may be required to provide accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

You must be at least 18 years old to create an account and use our services.

4. Acceptable Use Policy

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our services
• Engage in spam, phishing, or other malicious activities
• List domains that infringe on trademarks or intellectual property
• Use automated tools to scrape or harvest data

5. Domain Listings and Sales

5.1 Listing Requirements

When listing domains for sale, you must:

• Have legal ownership or authority to sell the domain
• Provide accurate and truthful information about the domain
• Set reasonable and fair pricing
• Respond to inquiries in a timely manner
• Maintain the domain's active status during the listing period

5.2 Prohibited Listings

You may not list domains that:

• Infringe on trademarks or intellectual property rights
• Contain offensive, illegal, or inappropriate content
• Are involved in ongoing legal disputes
• Violate any applicable laws or regulations

5.3 Transaction Process

Our platform facilitates communication between buyers and sellers. The actual transaction process may involve:

• Direct communication between parties
• Third-party escrow services (recommended)
• Domain transfer procedures
• Payment processing through secure channels

6. Payment and Fees

Currently, our platform does not charge listing fees. However:

• We may introduce fees for premium features in the future
• Third-party services (escrow, payment processing) may charge fees
• Domain transfer fees may apply from registrars
• All fees will be clearly disclosed before they are charged

7. Intellectual Property

Our website and services contain intellectual property owned by us, including:

• Website design and layout
• Software and code
• Brand names and logos
• Content and materials

You may not copy, reproduce, distribute, or create derivative works without our express written permission.

Domain names listed on our platform remain the intellectual property of their respective owners.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Disclaimers and Limitations

9.1 Service Availability

We strive to provide reliable and uninterrupted service, but we do not guarantee that our services will be available at all times. We may suspend or discontinue services for maintenance, updates, or other reasons.

9.2 Domain Information

While we strive to provide accurate domain information, we cannot guarantee the accuracy, completeness, or reliability of any information on our platform. Users should verify all information independently.

9.3 Third-Party Services

We may integrate with third-party services for payments, escrow, or domain transfers. We are not responsible for the actions, policies, or practices of these third parties.

9.4 Limitation of Liability

To the maximum extent permitted by law, Customer Web ID shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

10. Indemnification

You agree to indemnify and hold harmless Customer Web ID, its owners, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any applicable laws
• Your infringement of third-party rights

11. Termination

We may terminate or suspend your access to our services at any time, with or without cause, including for violations of these Terms.

You may terminate your account at any time by contacting us. Upon termination:

• Your right to use our services will cease immediately
• We may delete your account and related data
• Any active listings may be removed
• Provisions of these Terms that survive termination will remain in effect

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Indonesia. Any disputes arising from these Terms or your use of our services will be resolved through:

1. Negotiation: Parties will attempt to resolve disputes through good faith negotiation
2. Mediation: If negotiation fails, parties may seek mediation
3. Arbitration: Disputes may be resolved through binding arbitration in Jakarta, Indonesia
4. Court: As a last resort, disputes may be brought before the courts in Jakarta, Indonesia

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to the "Last Updated" date

Your continued use of our services after changes constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Customer Web ID regarding your use of our services.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: